FAQs

Frequently Asked Questions (FAQs)

1. Are your watches original?

Yes. Every watch sold by Elvoro Watches is carefully sourced and inspected to ensure premium quality, reliability, and excellent craftsmanship before it reaches our customers.

2. Do your watches come with a warranty?

Yes. Selected watches include a warranty. The warranty period may vary depending on the product. Please check the product page for warranty details.

3. Do you offer Cash on Delivery (COD)?

Yes. We offer Cash on Delivery (COD) across most locations in Bangladesh for your convenience.

4. How long does delivery take?

Orders are usually delivered within:

  • Dhaka: 1–3 Business Days
  • Outside Dhaka: 2–5 Business Days

Delivery times may vary during holidays or due to courier delays.

5. How much is the delivery charge?

Delivery charges are calculated during checkout and may vary depending on your location and promotional offers.

6. Can I return or exchange my watch?

Yes. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Our support team will guide you through the return or exchange process.

7. How can I track my order?

Once your order is shipped, you can track it through our Track Order page or by contacting our customer support team.

8. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Bank Transfer (where applicable)

9. Are your watches water resistant?

Some models are water resistant, while others are not. Please refer to the product description for the exact water resistance rating before purchase.

10. Can I cancel my order?

Yes. You can request to cancel your order before it has been shipped. Once dispatched, cancellation may no longer be possible.

11. How do I contact customer support?

You can contact us via:

📧 Email: elvorowatches@gmail.com
📞 Phone: +880 1966576788

Our team will respond as quickly as possible during business hours.

12. Why should I choose Elvoro Watches?

At Elvoro Watches, we are committed to offering elegant designs, premium quality, fair pricing, and exceptional customer service. Our goal is to provide timepieces that combine timeless style with everyday reliability.

Still Have Questions?

If you couldn't find the answer you're looking for, don't hesitate to contact us. Our support team is always happy to help and will respond as soon as possible. ⌚✨